The Roxbury Institute Dermatology

What patients say

• Dr. Michael Bontekoe has been my dermatologist for around 24 years. I had an appointment today where he took 6 samples of my tissue. I'm such a baby when it comes to needles and blood. Not only is he a gentle doctor, but also a very thorough one. Whenever he is poking, dicing and slicing, he always seems to keep my mind off what's going on.I had to post this because he is one of the most amazing doctors.I've met. If you are looking for an incredible dermatologist, trust me, he is the one. He will check your whole body in detail slowly to make sure he does'nt miss any imperfections. Coming from someone who is afraid of Needles, blood and cutting pieces of skin off here and there he makes me feel at ease always. His assistant Bella is amazing too

  Barry Thomas, 5 stars, via Google

• I have mixed feelings about this place because the quality of care is excellent, but the administrative experience brings it down quite a few notches. On the positive side, my experience with the doctor and her assistant was outstanding. If I were rating based on the clinical care alone, it would easily be 5 stars. However, the front desk and overall communication system need serious improvement. From the beginning, interactions felt very minimal and disengaged, not necessarily rude, but not welcoming or particularly helpful. It feels like asking even basic questions is a burden. Also, there has been a consistent lack of follow-through. I called multiple times over the course of a few weeks to get clarification on a product recommendation from my doctor, and although I was told each time that they would check and get back to me, I never received a response. There are also some operational issues that make things more frustrating than they need to be. The website is not up to date with all of the services offered, so you have to call to get basic information, which is discouraging when responses are typically low effort, short, and dismissive. They expect you to call knowing exactly what you want. It feels very transactional. Any question you ask feels like too much, and it does not feel like a space where follow-up questions are welcomed. There is no easy way to cancel appointments online, and when I used their messaging system to cancel, I did not receive any confirmation and had to call later just to make sure it was actually canceled. I would still recommend the providers themselves, but I hope the office improves its communication, follow-through, and systems because it really impacts the overall patient experience.

  Jenn, 2 stars, via Google

• AMAZING PLACE STELLAR

  Darling Brielle, 5 stars, via Google