AVANT AESTHETICS

What patients say

• Run Away !! My wife was supposed to have surgery here 9/13/23, the surgeon emailed many times in the months prior to be sure the needed tools were on site. The manager Erika always replied yes. Morning of surgery tools are not there, 2 surgeons and us have to cancel and reschedule. Because of this we had to reschedule, travel again etc. Long story short we are out 10K + and they don't even answer their phones or return phone calls. I left a message, now they have blocked my #. Stay Away unprofessional on so many levels!

  Nick Kotko, 1 stars, via Google

• I am writing to express my disappointment and frustration with the service my friend received from this clinic. My friend had a canceled procedure at Avant Aesthetics with Dr Liu, and was promised a refund. However, it has been several months since the promise was made, and the clinic has not fulfilled its obligation to issue the refund. I had helped my friend in attempts to contact your clinic multiple times but has received no response. This lack of communication and failure to follow through on promises is unacceptable and has caused significant stress and inconvenience to my friend. She has come to me various times, and I can see how stressful this issue had impacted her. As a customer, we expect a certain level of service and professionalism from such highly acclaimed clinic. The failure to fulfill the promise of a refund and lack of communication is not only unprofessional but also unethical.

  Jia Yang, 1 stars, via Google

• I went to Doctor Liu for a plastic surgery in October last year. I paid the full amount of $18200, and after various delays, the operation was cancelled at last. My patient coordinator promised me they will refund me, and initially told me they will refund me via the same credit card that was used for the initial payment. Later they told me, they would have to write a check instead. And after that, my patient coordinator ghosted on me. In March, I was finally able to meet Dr Liu, and he told me he will wire transfer the refund via online banking. Unfortunately, he disappeared and ghosted on me immediately after that. It's already been 5 months since the initial request for refund, and since then no one is answering my call nor reply me. I can't get in contact with Dr. Liu in any way, and now I feel like they are fraud. I'm now undergoing procedure to sue them.

  Luyu Yang, 1 stars, via Google